Privacy Policy

Last updated: 18th May 2018

Narrative Industries take your privacy seriously, as well as our duties to comply with legal guidelines. Our privacy policy applies to the processing of personal data carried out by Narrative Industries when you enter into a business relationship with us, visit our website, or otherwise interact with us.

When you enquire and/or engage our services, or sign up for our information and marketing materials (by email and/or post), we hold your personal data, making us a data controller. We will use your data only in accordance with applicable data protection legislation and your expectations, and we will be transparent with you in how we use your data.

This Privacy Policy will explain what data is collected, why it is being collected and used, who it will be shared with, and your options and rights regarding the collection of your personal data. We are acting in compliance with current data protection laws in the UK and the EU, and future changes to our Privacy Policy will be published on this page.


CONTACT INFORMATION: including name, company name, address, telephone number, email address.

TRANSACTION DATA: payment history, and purchase history.

DIGITAL INFORMATION DATA collected when you visit our websites, applications or other digital platforms. This includes technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We also collect information about your visit, including the pages visited, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and the geographical location from which the Services were accessed.

If you have consented to receiving information and marketing material, we may collect data regarding which emails you open, your location when opening them and whether you access any links inserted in the emails. We collect this data from our websites, applications and similar digital platforms. Read more about why and how we collect Digital Information Data – and how to disable this feature – in our cookie policy.


Primarily, most of this data is collected as it is necessary for us to deliver our services as a Digital Agency under our contract with you or for taking steps to enter into a contract with you to deliver our services (when enquiring). When you contact us – whether by email, telephone, or in person at our office – to enquire about our services, we will require some simple contact details, as well as record details of your general or specific requirements.

We will use your personal data in a variety of ways, including to provide any requested services, and to notify you of any changes.

A secondary purpose for collecting your contact details (name, email address and/or postal address) is so we can send you marketing offers and newsletters, in pursuit of our legitimate interests in marketing activities to existing customers. You can at any time opt to unsubscribe from our marketing.

We may use data from the history of your business relationship with us, and records of your preferences, to send you details of our services which we think will be of interest to you. This will be to personalise your experience and in pursuit of our legitimate interests to improve and promote our services.


We may share your information with selected third parties including:

Third parties, business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. These include, but are not limited to: Xero, Sendgrid, Zoho Projects.

Analytics and search engine providers that assist us in the improvement and optimisation of our Services. These include, but are not limited to: Google.

If you have consented to receiving information and marketing, we may share some of your personal data, such as name and email address, with third party providers of services, for the purpose of sending you communications via email. These include, but are not limited to Zoho Projects, MailChimp and Campaign Monitor.

Information we may disclose to third parties.

We may disclose your personal data to third parties:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and/or any other agreements; or to protect our rights, property, safety, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If Narrative Industries are acquired by a third party, in which case personal data about our customers will be one of the transferred assets.


The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements., in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

If you have consented to receiving information and marketing, we will store your contact information, identity data, activity data, communication data, and digital information data for as long as you wish to receive such information and marketing.


We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We also take steps to ensure that any third parties with whom it is necessary to share your Personal Information have appropriate security measures in place and are compliant with GDPR.


You have the right under Data Protection Law, free of charge, to request:

Access to your personal data.

Rectification or deletion of your personal data.

A restriction on the processing of your personal data.

Object to the processing of your personal data.

A transfer of your personal data (data portability).

You can make a request in relation to any of the above rights by writing to us at the contact address given at the end of this Privacy Policy. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of Data Protection Law.


Cookies are used on our website to ensure functionality, analyse website traffic, and to see which areas of the website you have visited. Please read our cookie policy for more information.


Please email us on, call 01234 272 040, or write to us at Narrative Industries, 11 Ram Yard, Bedford, MK40 1AL.


Narrative Industries Ltd, 11 Ram Yard, Bedford, MK40 1AL. Company Number: 07377285